#Charge point customer service how to

We will therefore contact you to discuss the complaint and to discuss the correct treatment. What does Ecotap do with your complaint? Ecotap would like to handle your complaint satisfactorily. Mail to One of our employees will contact you. Do you have a complaint? Then we would like to hear that. How do you submit a complaint to Ecotap? Complaints give us the opportunity to improve our services. Ecotap takes every complaint very seriously and wants to handle it satisfactorily. We would like to know why our product or in which our services have not met your expectations. If you have a complaint about our product or our services, please let us know. Gladly! We are constantly working to improve our organization.Ī complaint about Ecotap? At Ecotap, the customer is king and quality is our top priority.

Ask your bank for the conditions.įor questions about monthly charges, please contact Last Mile Solutions via email ( you have feedback for us. Please contact your bank within eight weeks of the debit. It’s UL-listed for safety, rated NEMA 3R weatherproof, ENERGY STAR-certified for efficiency. If you do not agree with this debit, you can have it reversed. ChargePoint Home Flex is designed and tested to be safe, efficient and reliable. Your bank to continuously debit your account in accordance with the instructions of Threeforce B.V. Need support at a charging station If a charging station is malfunctioning, contact your charge point operator or installer of the Alfen charging station. to send direct debit instructions to your bank on a regular basis to debit an amount from your account takes care of invoicing and direct debits, so this name will also appear on your bank account.īy agreeing to direct debit you consent to: Your charging transactions and any subscription fees will be charged to you monthly by direct debit. The amount will be debited from your account on the 24th of the month or on the following working day. You will receive your invoice monthly around the 15th of the month via Last Mile Solutions on behalf of Ecotap. Last Mile Solutions is a registered trademark of Threeforce B.V. In short: Last Mile Solutions can be seen on your invoice and Threeforce B.V. (view the different speeds of ecotap fast chargers here)īoth names play a role in the payment process. – the maximum speed of the charging station. – the SOC (state of Charge) of the battery Actual speed and loading time will depend on many factors: Unfortunately there are some electric cars that do not yet have a DC input in the car and can only charge over alternating current / AC with option 2.

Fast Charging Poles (Direct Current / DC) – As the word goes, charging over direct current / DC is the fastest way to fill a car.

In any case, know that all Ecotap AC charging systems are prepared for 3×32 A (22kw). The charging time depends on the type and model of the car, the connection in your meter cupboard and the charging cable you use. However, it is difficult to give a good answer to the question of how long it takes to charge an electric car.

Charging stations (Alternating current / AC) – An (Ecotap) charging station offers the possibility to charge a car quickly and above all safely.

An average electric car will be fully charged in this way within 6 to 12 hours. However, this is also by far the slowest and especially the least safe way.

Charging via the standard socket – An electric car can be charged via a regular socket.

These can be classified based on loading speed: NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ChargePoint, Inc.There are several ways to charge an electric car. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved. You can try any of the methods below to contact ChargePoint®. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues.

#Charge point customer service how to

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